Refund Policy
Last updated: April 2026 · Effective immediately
Short version: Not happy with a guide you bought? Email us within 14 days and we'll refund you, no questions asked. Digital products can't be "returned" the way physical items can, so we keep this simple and fair instead.
What's Covered
All RaisedPaw ebooks, guides, and bundles purchased through our shop are covered by this policy — including the Complete Puppy Training Guide, Feeding Your Dog Right, Senior Dog Health Guide, Cat Owner's Guide, and any bundle combining these.
14-Day Refund Window
If a guide isn't right for you, contact us within 14 days of purchase and we'll issue a full refund. We don't require a reason, though we'd genuinely appreciate knowing what didn't work for you — it helps us improve the guides for everyone else.
How to Request a Refund
Email hello@raisedpaw.com with the email address you used at checkout and the name of the guide you purchased. Refunds are typically processed within 3–5 business days.
Because our checkout is handled by Paddle.com (our payment processor and Merchant of Record), refunds are issued back through Paddle to your original payment method. You may also see a confirmation email directly from Paddle once the refund is processed.
After the 14-Day Window
We're generally reasonable about this — if you're a few days past the window and have a genuine issue with a guide (for example, a corrupted download or a duplicate purchase), reach out anyway. We review these on a case-by-case basis.
Duplicate Purchases
If you accidentally purchased the same guide twice, or bought an individual ebook and then a bundle that includes it, contact us and we'll refund the duplicate immediately — this doesn't count against the 14-day window.
Bundle Purchases
If you request a refund on a bundle, the full bundle price is refunded and access to all guides within that bundle is removed. Partial refunds for individual guides within a bundle aren't available — if you only want one guide from a bundle, let us know and we can help you switch to the individual purchase instead.
What We Ask in Return
Once a refund is issued, please delete the downloaded PDF rather than continuing to use it. We keep this policy generous and low-friction because we trust our customers — we'd appreciate the same trust in return.
Questions
Anything not covered here, or a situation that doesn't quite fit the above? Just email us at hello@raisedpaw.com or use our contact page — we read every message and respond within 1–2 business days.